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Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing, registering for or using our platform ("Platform"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not wish to accept any part of these terms, please do not use the Platform.

Eligibility Requirements

To use the Platform, you must:

  • Be at least 18 years old (or the age required in your jurisdiction).
  • Provide accurate and complete information when registering.
  • Not be a resident or citizen of any restricted country (as outlined below).

Geographic Restrictions

We restrict access to our Platform from certain countries. Please check our website for the latest list, but we do not explicitly provide it here.

Account Registration Rules

  1. You must register with accurate and complete information.
  2. One account per user - see below for one-account-per-user policies.
  3. You are responsible for keeping your registration details up to date.

One-Account-Per-User Policies

We prohibit creating multiple accounts by any individual or entity, including (but not limited to):

  • Using different email addresses
  • Creating proxy accounts for others
  • Sharing login credentials with other users

Identity Verification and KYC

To comply with regulations, we may require you to provide identification documents. Please note that:

  1. We reserve the right to request further information or documentation.
  2. Failure to provide such information may result in account suspension or closure.

Account Accuracy Obligations

You must ensure your account details are accurate and up-to-date at all times.

Account Security Responsibilities

You are responsible for maintaining the security of your login credentials and protecting against unauthorized access.

Login Credentials and Password Protection

Please keep your password confidential. We will never ask you to reveal it via email, phone, or any other communication channel.

Restricted Behaviour and Prohibited Activities

We do not permit:

  • Using our Platform in a way that may harm us, another user, or the integrity of the game.
  • Engaging in multi-accounting practices (as above).
  • Cheating, colluding with others to cheat, or using any device or software designed to manipulate gameplay.

Bonus and Promotion Rules

Please note:

  1. Bonuses are offered at our discretion, subject to eligibility criteria and terms outlined for each bonus.
  2. We reserve the right to modify or remove bonuses at any time without notice.
  3. Certain games may be excluded from bonus play (see specific game restrictions).

Wagering and Gameplay Conditions

  • Wagers must comply with applicable laws and regulations in your jurisdiction.
  • Please adhere to all wagering limits set out on our Platform.

Bonus Abuse Prevention

We reserve the right to:

  1. Prevent abuse of any offer or promotion by setting deposit, betting, game play or other limitations.
  2. Vary the bonus rules or revoke bonuses if we suspect or detect abuse.
  3. Void transactions made with a clear intention to circumvent terms and conditions.

Deposits and Withdrawals

To make deposits:

  1. Please use one of our accepted payment methods as specified on our website.
  2. We reserve the right to limit, refuse, delay, void or reverse any transaction (including withdrawals) for compliance reasons or otherwise in line with regulatory requirements.
  3. You must verify your account before making a withdrawal.

Verification Before Withdrawals

Before we process any withdrawal:

  1. Please ensure you have verified your identity and KYC documentation as required above.

Processing and Review Procedures

We will conduct regular reviews of accounts to identify potential bonus abuse, unfair practices or other suspicious activity.

Responsible Gambling Expectations

  • If you feel like you are at risk of developing an addiction or problem gambling issue, please reach out for help through one of the resources listed on our website.
  • We require you to accept and abide by all reasonable limits on your account (including but not limited to time limits).

Self-Exclusion and Account Restrictions

If we decide that self-exclusion is required for any reason:

  1. You will be excluded from using the Platform until further notice.
  2. All access to, and communication with, our Platform may cease during this period.

Game Fairness and RNG Systems

All games are designed and provided by reputable gaming providers, audited regularly by third-party labs such as eCOGRA or iTech Labs.

Technical Interruptions or Voided Gameplay

We aim for maximum availability but cannot guarantee that the service will be uninterrupted. In cases where a technical issue results in voided gameplay:

  1. Please note our commitment to resolving any problem you have.
  2. The decision of the Platform as to the outcome is final and binding.

Suspension or Closure of Accounts

If we suspect, identify or find evidence of fraud (including multi-accounting):

  • We may suspend your account temporarily or permanently without prior notice.
  • In extreme cases, this could result in a notification to relevant authorities.

Intellectual Property and Platform Ownership

All intellectual property rights in the website are owned by or licensed to us. You may not use any such material for commercial purposes unless we specifically authorise it first.

Limitation of Liability

We disclaim all liability for:

  • Losses resulting from software, server or other technical failure.
  • Causally-related problems arising out of or in connection with the Platform (including but not limited to bonuses offered).

Modification of Terms

Please note that we can vary these terms at any time without prior notice.

Contact or Support Guidance

If you have any questions or need assistance:

  1. You may contact our customer support team via email, phone, live chat.
  2. We are available Monday - Friday between 9am and 6pm GMT for UK players only.